7th Street Shops Is Back
7th Street Shops Is Back
7th street Shops has been in business for almost 15 years. We believe we offer the very best service and expertise for your valuable models. Naturally, we take what we do very seriously. We also believe our clients, who invest in higher-end models, expect the very best. They demonstrate this in the things they trust us to do for them.
When you engage our services you agree to the terms of these policies.
Almost all of our thousands of clients we have served over the last one and a half decades have been remote; from across the nation and around the world. This means communication is paramount.
As a client of 7th Street Shops you must first agree to answer all communications as soon as possible. Our primary means of communication is via email. This helps us do our best for your project. By your response, in kind, we know you've received our communications.
You may call us at your own initiative. Unless a matter is pressing we avoid phone calls because they are not a record and they tend to consume a lot of (chit-chatting) time.
We do NOT text nor can we receive text!
We will send an email message when;
We receive a shipment from you.
We have information or questions about your project.
We are starting or continuing your project (as an alert to you to pay attention to your email box).
We are responding to a message you sent to us.
We have concluded a phase of the project and issue an invoice.
When we send an invoice you agree that you will pay the bill attached immediately. ALL of our invoices are due immediately - kind of like going to the doctor where you pay the co-pay before you leave. We understand the distances involved and allow time for payment to get to us but we also offer Zelle.
We do not take credit cards.
Information for paying by Zelle is on our invoice
If you cannot agree to these term then we encourage you to seek another service.
Thank you and God bless you.
Please note; 7th Street Shops cannot receive text messages.
We cannot devote time helping others to do their own work without compensation.
POLICY REQUIREMENTS
RESPOND TO OUR EMAIL COMMUNICATIONS IMMEDIATELY UPON RECEIPT; communication is fundamental to our operation.
EVERY MODEL MUST HAVE ALL CONTACT INFORMATION WITH IT;
Every model we receive must include phone, email and location address with it. It must include a short letter summarizing the requested or expected services. This is part of our record and tracking of your job.
YOU MUST IMMEDIATELY RESPOND TO EMAIL WITH AN ATTACHED INVOICE; We bill by email and your response is needed to know you have received that invoice. Failure to acknowledge may effect our attention to your project and repeat failure will cause summary cancellation of the project.
ALL INVOICES ARE DUE IMMEDIATELY; Late payments will be subject to penalty and interest after the 15th day. Repeat late payments will cause cancellation of the job.
PACK YOUR MODELS WELL; This protects you! The entire model - including the complete box - must come well packed (3" of tight packing around the model box). If the original box or suitable replacement is not available, please contact us before sending the model.
We reserve the right to penalize or cancel an order upon violation of these requirements.
CHARGES
We charge all labor by an hourly Shop Rate. Depending on the type of job the following rates may apply.
SCHEDULING JOBS
At this time jobs are no longer scheduled long term. Generally, we get to a project first come first serve. However, we highly regard our long-term clients who have proven their loyalty to us. We are always looking for clients who expect the best with an appreciation for our work. In return we will give them a degree of priority. We will begin your project as soon as we can. Please include the following information with every model send to us.
Our Staff is very limited. We have one technician and one administrator. Therefore, our income is governed by what jobs we can rely upon to receive payment promptly. Like it or not this has an affect on how we prioritize on the work bench. Clients who respond promptly will gain a certain priority over those with a more casual approach to payment. We do the work to pay our bills.
We work for the model - correctness matters. WE CHARGE FOR RESEARCH; the more the client provide toward accuracy the less is billed.
BILLING SCHEDULE
We bill on a task basis. Our Major tasks are;
This can cause a job to span several billing cycles. An invoice will be issued at each completion point. Invoices are conveyed by email only. PLEASE PROMPTLY ACKNOWLEDGE RECEIPT of an invoice as our bills are DUE upon date of the invoice. Failure to observe this requirement can cause a job to be set aside indefinitely! We reserve the right to cancel any job due to lack of communication.
PAYMENT METHODS
(Please bear in mind every bill is due immediately.) Please read everything on the invoice. If paying by check follow the instructions on the invoice concerning how to fill out the check.
We now offer Zelle as a means of bill payment. Zelle is an association of banks that provide quick and secure payment from one account to another. The service is free and immediate but your bank must be a member of the association. Payment to 7th Street Shops is made to the phone number provided on the invoice. We encourage our clients to contact their bank about this service. If you choose not or cannot use Zelle you must pay by check and send by FedEx, UPS or Registered Mail only. Please provide a tracking number immediately.
If we do not receive payment within 15 days, we consider the invoice late and WILL apply 15% interest and penalty with the option to CANCEL the job. If this is a second occurrence the penalty will be applied immediately and the job WILL be summarily canceled. WE will take action after 30 days to recover our losses.
No Model is released until every invoice is satisfied. A model is considered abandoned when an invoice is 30 days late. We may do with it as we see fit with no obligation to the "former" owner.
Again, communication is fundamental to our service. If for any reason you cannot meet our requirements, PLEASE CALL US! We understand circumstances and are willing to help you work thru them. NO COMMUNICATION CONSTITUTES NEGLECT!
If a credit is due, 7th Street Shops will first apply the credit over multiple invoices on the same job. This is usually 2 or perhaps 3 invoices. We avoid taking money in advance and we try to avoid debt. If nothing is outstanding we will issue a check at our earliest convenience
SHIPPING & SHIPMENT SUGGESTIONS
Your model is at greatest risk in the hands of a shipper. We have the following suggestions
If you receive a model damaged in shipment you must submit all evidence including photos to 7th Street shops as quickly as possible. The window for filing with FedEx is 15 days from the shipment date. A model can be in transit for a week or more which may leave only a week to file a claim.
Guarantees
We guarantee our work with the following limitations;
OUR VALUED CUSTOMER
We value your patronage. We will always listen and we will work with you within the parameters of these policies. We pay close attention to your record with us and we will give our best clients preferential treatment. Not fair? We do NOT like this symbol ( - ) showing up in our bank balance! Our best clients help keep that from happening. Thank you for choosing 7th Street Shops. WE are in our 14th year and hope to serve you many more to come.
The following are ball park expectations offered only as a "feel" for what your project may cost
Our product is our service and many decades of self taught experience. We work for the model as if it were our own. For this, we often charge a lot of money; but you get the very best available. No model is ever sent out of house because if we can't do it, it can't be done. And we have stories... Oh! We do have stories.
Copyright © 2023 7th Street Shops - All Rights Reserved.
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